The review was specific and brutal: sat 20 minutes, nobody came, Saturday brunch, table 14.
Instead of a defensive reply and a vague all-staff “do better,” the operator pulled the camera for that exact table and time: 19 minutes untouched during the rush, one section double-covered.
TableIQ matched the review to the footage and the closer got a precise, factual coaching note before the lunch shift — the fix, not the blame.
How we measured it
The public review's timestamp and table detail matched to camera footage for that window; server-contact gaps measured directly.