Effective Date: September 13, 2025
Legal Entity: Neiswander Ventures LLC, doing business as TableIQ ("TableIQ," "we," "us," or "our")
Address: 930 Palladio Place, San Antonio, TX 78253
Contact: hello@tableiq.io
This Privacy Policy explains how TableIQ collects, uses, discloses, and safeguards personal information when you visit our websites, use our products and services (including camera-based analytics and reports), and participate in our SMS programs.
If you are an end user whose data is uploaded to TableIQ by a restaurant, that restaurant is your data controller; TableIQ acts only as a processor/service provider on their behalf.
Account & Billing: name, employer, email, phone number, billing address, payment info (processed securely by third-party providers).
Platform Data: video files/streams, images, audio, derived analytics (timestamps, incidents, metrics like table touches), project names, restaurant locations.
Technical Data: IP address, device/browser info, log files, cookies and similar technologies.
Communications: support requests, email/SMS delivery logs (opt-in, opt-out, STOP/HELP requests).
Sign-Up Data: responses provided on website forms, including SMS consent.
We use information to:
When you opt in to TableIQ SMS programs:
Program Purpose: SMS is used only for daily/weekly restaurant reports and onboarding reminders.
Consent: By subscribing, you agree to receive recurring automated and/or non-automated messages at the mobile number you provide. Consent is not a condition of purchase.
Frequency: Message frequency varies by program.
Costs: Msg & data rates may apply.
Opt-Out: Reply STOP to cancel. We will send one confirmation and then no further messages.
Help: Reply HELP or email hello@tableiq.io.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: We do not sell or share mobile numbers, consent, or opt-out data with third parties for their own marketing. We only disclose this data to our service providers (e.g., Twilio) or where required by law.
We use cookies for login, preferences, and analytics. You can manage cookies in your browser settings.
We share personal information with:
Service Providers: cloud hosting, Twilio (SMS delivery), Stripe (payments).
Business Customers: restaurants that use TableIQ, for data processed on their behalf.
Legal & Safety: if required by law or to protect safety.
Corporate Transactions: in the event of a merger, acquisition, or sale of assets.
We do not sell personal information.
We retain data as long as necessary to provide services or as required by law. For customer footage, retention follows contract settings.
We use reasonable safeguards (encryption, access controls, monitoring). No system is 100% secure.
Data may be processed in the U.S. and other jurisdictions. Appropriate safeguards apply.
Depending on your location, you may have rights to access, correct, delete, or port your personal information. Requests: hello@tableiq.io.
TableIQ is not directed at children under 16. We do not knowingly collect their data.
We may update this Policy periodically. Updates will be posted with a new effective date.