How to Check SOPs at Every Location Without a Store Visit
To check SOPs across many locations, turn each one into a moment a camera can see, then check that moment at every store, every day. Opened on time, line set before the first order, cleaning done on schedule, close finished right. A district manager's visit checks one store on one day. The cameras already in each store can check all of them, and the GM gets a text when one slips.
Why store visits miss most of it
A visit is a sample. The store usually knows the district manager is coming, and the checklist gets done that day. Nobody knows what happened the rest of the month.
Turn each SOP into something you can see
| SOP | What the camera checks |
|---|---|
| Open on time | Lights on, doors unlocked and the first guest served by opening time |
| Line set before open | Stations stocked and the crew in place before the first order |
| Uniform | Crew in uniform, with hair restraints on the line |
| Cleaning | Lobby, restrooms and dining room cleaned on schedule |
| Deliveries | Deliveries checked in and put away within the set window |
| Close | Close-down done and lights off at the right time |
See whether a new SOP sticks
When a procedure changes across the system, the first few weeks decide whether it lasts. Checking it on camera at every store shows which stores picked it up and which drifted back, so the follow-up goes to the stores that need it instead of all of them.
Keep it about the store
The point is to find the stores and shifts where a standard slips, and to give the GM what they need to fix it. TableIQ texts the GM when a check is missed, with the clip, and rolls the results up by store for the district and ops teams.
FAQ
Do our SOPs have to be written a special way?
No. Tell us the standard in plain words and when it should happen. If it's visible on camera, it can be checked.
How long does it take to set up?
One small device connects to the recorder you already have and takes 5 minutes to set up.
See it on your own floor.